What is the Natural Action 90-Day Satisfaction Guarantee?

Eligible Natural Action products may be returned for a full refund within 90 days of delivery under the Natural Action 90-Day Satisfaction Guarantee, subject to the terms and conditions of the return policy.

What does the Natural Action 10-Year Limited Warranty cover?

Eligible Natural Action structuring units are covered by a 10-Year Limited Warranty for qualifying manufacturing defects under normal use. The warranty does not cover damage resulting from misuse, freeze damage, improper installation, unauthorized modification, or operation outside the product's intended application or specifications.

How do I request a return from Natural Action?

Customers who purchased through the Natural Action online store can log in using the email address associated with their purchase. A six-character verification code is sent to access the customer's account and purchase history. Eligible returns within the 90-day satisfaction guarantee period can then be requested through the account.

How do I request a warranty exchange from Natural Action?

Customers outside the 90-day satisfaction guarantee period may submit an exchange or warranty request if the product qualifies for coverage under the Natural Action Limited Warranty. Customers who purchased directly from Natural Action before the current online store was launched may use the Exchange/RMA Form on the RMA page.

Where should I ship a Natural Action return or exchange?

Approved returns and exchanges should be shipped to Natural Action, 41353 Schadden Rd., Elyria, OH 44035. Include your name, available order information, and return confirmation or RMA number with the shipment.

Do I need an order number or serial number to submit an RMA?

An order number and serial number are not required to submit an RMA request. However, providing this information when available can help Natural Action locate the purchase and process the request more efficiently. Serial numbers on many Natural Action units are etched onto the body of the unit.

Does Natural Action require professional installation for warranty coverage?

Whole-home and pool systems require professional installation in accordance with Natural Action specifications and applicable plumbing requirements. Under-sink systems may be installed as a DIY installation when installed according to the instructions supplied with the product. Damage resulting from improper installation is not covered by the Natural Action Limited Warranty.

How can I contact Natural Action about a return, exchange or warranty claim?

Natural Action customer service can be reached at 928-567-6466 or info@naturalactiontech.com. Customer service hours are Monday through Friday from 8:00 AM to 2:00 PM MST.

Returns and Exchange

Q: Which Natural Action products are eligible for warranty coverage?

Warranty coverage is available for eligible Natural Action products purchased directly through NaturalAction.com or from an authorized Natural Action dealer, subject to the applicable warranty terms.

Natural Action is committed to providing quality products and responsive customer support. Please review the information below before submitting a return, exchange, or warranty request.

Did You Purchase Before Our Online Store Launched?

The Exchange/RMA Form below is primarily for customers who purchased their Natural Action unit directly from us before the launch of our current online store.

If you purchased through NaturalAction.com using our current online store, please log in to your account to view your purchase history and begin your request.

Online Customers — Access Your Order

Accessing your Natural Action account is easy. Simply enter the email address used for your purchase. You will receive a six-character verification code that allows you to access your account and review your order history.

From your account, you can:

· Request a return for a refund if you are within the 90-Day Satisfaction Guarantee period.

· Submit an exchange or warranty request if you are outside the 90-day return period and your product is covered by the Natural Action Limited Warranty.

Login Here to view your purchase history

90-Day Satisfaction Guarantee

Natural Action offers a 90-Day Satisfaction Guarantee on eligible products purchased directly from NaturalAction.com or an authorized dealer.

If you are not satisfied with your purchase, you may request a return for a full refund within 90 days of delivery, subject to the terms and conditions of our return policy.

Before shipping your product back, please obtain your return confirmation/RMA number.

10-Year Limited Warranty

Eligible Natural Action structuring units are covered by our 10-Year Limited Warranty.

The limited warranty covers qualifying manufacturing defects under normal use.

The warranty does not cover damage resulting from circumstances including:

· Misuse or abuse

· Freeze damage

· Improper installation

· Unauthorized modification

· Installation or operation outside the product's intended application or specifications

· Damage caused by conditions unrelated to a manufacturing defect

Warranty eligibility is subject to the complete terms and conditions of the applicable Natural Action Limited Warranty.

Installation Requirements

Proper installation is important for both product performance and warranty coverage.

Whole-Home and Pool Systems: Professional installation is required. Installation must follow Natural Action specifications and applicable plumbing requirements.

Under-Sink Systems: These products may be installed as a DIY installation when installed according to the instructions supplied with the product. Professional installation may also be used.

Damage resulting from improper installation is not covered under the Natural Action Limited Warranty.

How to Return or Exchange Your Product

Once your return, exchange, or warranty request has been approved, securely package the product and ship it to the address below.

Please include your name, order information if available, and return confirmation/RMA number with the product. We also recommend placing identifying information both inside the package and on the outside of the box where appropriate.

Returns & Exchanges

Natural Action
41353 Schadden Rd.
Elyria, OH 44035

We will begin processing your request as soon as the returned product is received and reviewed.

Please do not ship a product back without first receiving return or RMA authorization from Natural Action.

Order & Serial Number Information

An order number and serial number are not required to submit an RMA request.

However, providing this information when available can help us locate your purchase and process your request more efficiently.

Serial numbers on many Natural Action products are etched directly onto the body of the unit.

Warranty Eligibility Notice

Warranty coverage is available only for eligible Natural Action products purchased directly through NaturalAction.com or from an authorized Natural Action dealer.

Proof of purchase or other information may be requested when necessary to verify warranty eligibility.

This policy helps Natural Action protect our customers and maintain the quality, authenticity, and integrity of our products and warranty program.

Need Help?

If you have questions about a return, exchange, warranty claim, or RMA, please contact Natural Action before shipping your product.

Phone: (928) 567-6466
Email: info@naturalactiontech.com
Customer Service Hours: Monday–Friday, 8:00 AM–2:00 PM MST

Our team will help determine the appropriate next step for your product.

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